A team at Amazon which includes both full-time employees as well as contractors listens to people’s audio snippets recorded by devices with the company’s Alexa assistant installed, according to a Bloomberg report.
Seven people, described as having worked in Amazon’s voice review program, told Bloomberg which they sometimes listen to as many as 1,000 recordings per shift, as well as which the recordings are associated with the customer’s first name, their device’s serial number, as well as an account number. Among some other clips, these employees as well as contractors said they’ve reviewed recordings of what seemed to be a woman singing inside shower, a child screaming, as well as a sexual assault. Sometimes, when recordings were difficult to understand — or when they were amusing — team members shared them in an internal chat room, according to Bloomberg.
In an emailed statement to BuzzFeed News, an Amazon spokesperson wrote which “an extremely modest sample of Alexa voice recordings” is actually annotated, as well as reviewing the audio “helps us train our speech recognition as well as natural language understanding systems, so Alexa can better understand your requests, as well as ensure the service works well for everyone.”
Additionally, the spokesperson said, “All information is actually treated with high confidentiality as well as we use multi-factor authentication to restrict access, service encryption, as well as audits of our control environment to protect the item.”
Apple as well as Google, which make two some other well-known voice-enabled assistants, also employ humans who review audio commands spoken to their devices; both companies say which they anonymize the recordings as well as don’t associate them with customers’ accounts. Apple’s Siri sends a limited subset of encrypted, anonymous recordings to graders, who label the quality of Siri’s responses. The process is actually outlined on page 69 of the company’s security white paper. Google also saves as well as reviews anonymized audio snippets captured by Google Home or Assistant, as well as distorts the audio.
On an FAQ page, Amazon states which Alexa is actually not recording all your conversations. Amazon’s Echo smart speakers as well as the dozens of some other Alexa-enabled devices are designed to capture as well as process audio, yet only when a “wake word” — such as “Alexa,” “Amazon,” “Computer,” or “Echo” — is actually uttered. However, Alexa devices do occasionally capture audio inadvertently as well as send which audio to Amazon servers or respond to the item with triggered actions. In May 2018, an Echo unintentionally sent audio recordings of a woman’s private conversation to one of her husband’s employees.
In any case, This particular is actually all a not bad reminder which if you’d rather keep something private, the item’s not a bad idea to unplug your smart speaker.