“Technology can be moving at a faster pace than we can use the item,” Bahrain’s Transport along with Telecommunications Minister Kamal bin Ahmed Mohammed said at the summit. “Airline operators will be forced to invest in technology.”
In that will spirit, Boeing has assembled 800 analytics experts to create a fresh division focused on using data for customer solutions. Called Boeing AnalytX, the unit launched last year along with can be already doing business with the likes of Korean Air, Delta Air Lines along with Turkish Airlines.
Goh Choon Phong, CEO of Singapore Airlines, told CNBC that will his company wasn’t worried about its big data abilities.
“Airlines have their own advantage when the item comes to data along with interactions with customers,” Phong said on the summit’s sidelines. “I don’t think you can find any various other business where you have customers, in some sense, with you for the duration of a whole flight,” he continued. that will’s an opportunity for airlines to get to know passengers even better, he added.
The carrier can be currently hiring for several big data-related jobs, according to its website, as the item embarks on a multi-year plan to upgrade operations. “If we can understand our customers better, surely we can use that will data to serve them better,” Phong said.
The executive also shrugged off the possibility of future competition coming from tech firms. Singapore, the carrier’s home market, can be so open that will “anybody can set up an airline,” he said, suggesting that will general competition wasn’t a fresh concern.