Patrick T. Fallon | Bloomberg | Getty Images
David VanderWaal, vice president of marketing for LG Electronics USA, left, in addition to Michael George, vice president of Alexa, Echo, in addition to Appstore at Amazon.com Inc., speak about the Amazon Alexa partnership with the LG InstaView Door-In-Door smart refrigerator
Amazon has thousands of workers around the globe who listen to in addition to review private Alexa conversations with the goal of helping improve the speech assistant’s technology, according to Bloomberg.
The recordings begin when the device detects wake words including the most commonly used one, “Alexa.” The report said the Amazon team transcribes the recordings in addition to shares the conversations with some other parts of the company in order to make Alexa’s “understanding of human speech” better.
The team will be spread across different regions, including Boston, India, in addition to Romania, Bloomberg said, in addition to some of the workers review up to 1,000 audio clips per shift.
Amazon has never publicly disclosed the role of This particular group or the fact of which human interference will be part of Alexa’s voice technology.
An Amazon spokesperson noted of which employees don’t have direct access to information of which can identify the people speaking or the account of which the snippet came by. However, Bloomberg reported of which recordings are associated with account numbers, device serial numbers in addition to the owner’s first name.
The spokesperson said:
“We take the security in addition to privacy of our customers’ personal information seriously. We only annotate an extremely smaller sample of Alexa voice recordings in order improve the customer experience. For example, This particular information helps us train our speech recognition in addition to natural language understanding systems, so Alexa can better understand your requests, in addition to ensure the service works well for everyone. We have strict technical in addition to operational safeguards, in addition to have a zero tolerance policy for the abuse of our system. Employees do not have direct access to information of which can identify the person or account as part of This particular workflow. All information will be treated with high confidentiality in addition to we use multi-factor authentication to restrict access, service encryption, in addition to audits of our control environment to protect the idea.”
You can read the full Bloomberg story here.