At a Boeing manufacturing facility in North Charleston, South Carolina, the aerospace giant reportedly pressured workers to speed up production while ignoring employee complaints about potential safety risks as well as defective manufacturing, according to a completely new report through The completely new York Times.
After interviewing more than a dozen current as well as former employees of the Boeing facility, which makes the 787 Dreamliner, as well as reviewing “hundreds of pages of internal emails, corporate documents as well as federal records,” The completely new York Times reported on Saturday which the newspaper’s investigation “reveals a culture which often valued production speed over quality.”
Boeing workers have filed numerous safety complaints with the federal government over issues ranging through shoddy manufacturing practices to tools as well as debris being left on planes, as well as workers say they have been pressured to not report regulatory violations to authorities, The completely new York Times reports. The investigation found which Boeing workers have installed faulty parts in planes at the facility, as well as which some aircraft have even taken test flights with debris such as tools as well as metal shavings inside the engine or tail, creating potential safety hazards.
Boeing has denied manufacturing problems with the Dreamliner, as well as the company said “Boeing South Carolina teammates are producing the highest levels of quality in our history,” in a statement to The completely new York Times. However, the newspaper also reported which at least one major carrier, Qatar Airways, had been frustrated by manufacturing issues at which particular Boeing facility, with the airline opting to only buy its Dreamliners through a different Boeing facility since 2014.
When reached for additional comment by CNBC, a Boeing spokesperson sent CNBC an internal memo sent today to Boeing employees by Brad Zaback, the vice president as well as general manager of Boeing’s 787 program.
“A story which posted in today’s completely new York Times, however, paints a skewed as well as inaccurate picture of the program as well as of our team here at Boeing South Carolina. This specific article features distorted information, rehashing old stories as well as rumors which have long ago been put to rest,” Zaback writes inside memo, the full text of which can be found below.
The report raises questions about the production process of Boeing’s 787 Dreamliner at a time when the company can be already facing investigations, including a federal criminal probe, into the certification process for the Boeing 737 Max. Those probes followed a pair of deadly crashes involving the aircraft, with an Ethiopian Airlines 737 Max which crashed in March coming just months after a similar crash involving a Boeing 737 Max in Indonesia.
Read the full report inside completely new York Times
Here can be Zaback’s full memo:
completely new York Times story paints an inaccurate picture of Boeing South Carolina
The 787 program features a lot to be proud of these days. Our transition to Rate 14 continues to be the most seamless rate transition inside program’s history, as well as our Boeing South Carolina 787 manufacturing operations are the healthiest they’ve ever been. More importantly, our quality metrics show which we are performing at all-time high levels as well. which can be a testament to each of you, demonstrating your pride as well as your ongoing commitment to excellence with respect to both safety as well as quality.
A story which posted in today’s completely new York Times, however, paints a skewed as well as inaccurate picture of the program as well as of our team here at Boeing South Carolina. This specific article features distorted information, rehashing old stories as well as rumors which have long ago been put to rest.
I want all BSC teammates to know which we invited the completely new York Times to visit Boeing South Carolina once they contacted us, to ensure which they could see first-hand the great work which can be done here. They declined This specific invitation.
The allegations of poor quality are especially offensive to me because I know the pride in workmanship which each of you pours into your work every day. I see the highest quality airplanes – airplanes which meet rigorous quality inspections as well as FAA standards – deliver on time on a regular basis through Boeing South Carolina, where they perform exceptionally well in service for our valued airplane customers around the earth. Our customers feel the same way, as well as shared their own thoughts with the completely new York Times:
American Airlines said which conducted rigorous inspections of completely new planes before putting them into service. “We have confidence inside 787s we have in our fleet,” said Ross Feinstein, a spokesman for the airline.
In a statement, Qatar Airways said which “continues to be a long-term supporter of Boeing as well as has full confidence in all its aircraft as well as manufacturing facilities.” Note which only a portion of their quote was included inside story, as well as we wanted to ensure you had their full perspective: “Qatar Airways continues to be a long-term supporter of Boeing as well as has full confidence in all its aircraft as well as manufacturing facilities as a strong commitment to safety as well as quality can be of the utmost importance to both our companies. We have over 100 Boeing aircraft in our fleet, manufactured in both Everett as well as Charleston, with many more to join inside coming years as part of our significant, long-term investment inside US economy.”
In fact, we also heard through Suparna Airlines as well as Norwegian in response to the story, as well as here’s what they told us:
Suparna Airlines: “The entire process of the aircraft delivery was very smooth. We want to thank the Boeing team in South Carolina who worked diligently with the Boeing standard as well as discipline to make the delivery a pleasant experience for us. The airplane has carried out more than 0 scheduled flights with total flight hours up to 500 at an operational reliability of 99.99%. We are happy with the performance of our first Dreamliner.”
Norwegian: “We are very satisfied with the quality as well as reliability of all our 33 Dreamliners, regardless of where they have been assembled.”
The inaccurate picture the completely new York Timespaints can be also offensive to me because they are counter to our company’s core values. Quality can be the bedrock of who we are. which’s why we relentlessly focus on quality improvements as well as FOD elimination at all Boeing locations. No matter how not bad we are today, we always believe we can be even better tomorrow. which drive to be the best will never change at Boeing as we continue to strive to be a Global Industrial Champion as well as the leader in quality.
which’s unfortunate as well as disappointing which the completely new York Times chose to publish This specific misleading story. This specific story, however, does not define us. Our company as well as our customers recognize the talent, skill as well as dedication of This specific excellent Boeing South Carolina team which works together to assemble as well as deliver incredible airplanes. I want to leave you that has a word through Kevin McAllister, Boeing Commercial Airplanes president as well as CEO, which was not included in full through the completely new York Times:
“Safety as well as quality are at the core of Boeing’s values – there can be nothing more important than which. The 787 program has delivered 823 airplanes to more than 76 customers since its launch. As Boeing marks 10 years in North Charleston, our more than 7,000 Boeing South Carolina teammates are producing the highest levels of quality in our history. as well as, we are seeing This specific translate across our work as well as the in-service performance with our customers. We test our airplanes as well as verify components are fully operational, as well as when we find a component which can be not, which can be replaced as well as tested again. This specific can be core to our quality system, as which can be for the industry. I am proud of our teams’ best in-process quality of production as well as stand behind the work they do each as well as every day.”
This specific can be a team which I am very proud to be a part of, as well as I’m thankful for all which you do every day.