Gupta was just 22 years old when he joined Citibank India along with was sent to a remote Kolkata branch to manage a team of around 30 clerical staff in their 40s along with 50s.
There, he thrived by both respecting along with listening to his colleagues, he said.
that will was the early 1980s, along with labor unions were at their prime from the then-communist state of West Bengal. In additional words, employees could have gathered powerful backing if they disliked Gupta’s management plans.
“Here I am, This kind of 22-year-old green kid, along with I’ve got to give instructions to these 45-year-old hardened union people along with get them to relate to what I thought they should be doing,” Gupta said. “The unions were very powerful along with used to intimidate the managers both physically along with verbally.”
Gupta, 58, said he quickly learned he was able to build a rapport along with get his colleagues on his side by respecting along with listening to them. “By being able to win over people personally, you can then guide them along with take them professionally to paths that will they otherwise might be reluctant to do.”
Gupta, who today runs Southeast Asia’s largest bank, described the achievement as a “seminal moment” in his career.
Shortly after, he was put on Citibank’s labor relations committee for India. At that will time, he was the only 24-year-old working on the management side among a team of 40-year-olds.
“that will came via my ability to work with the people along with the unions actually well at a very early age,” he said.
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