This particular holiday season, Adobe Analytics, which measures 80 percent of online retail sales coming from 100 major U.S. retailers, will be calling for a record $107.4 billion in e-commerce revenue. By Dec. 5, $65.15 billion had already been spent online, the group found, with each day since the start of November raking in more than $1 billion in digital sales.
On Cyber Monday This particular year, a record $6.59 billion was spent online, according to Adobe. In turn, United Parcel Service said some of those deliveries were being delayed, forcing the company to shift resources in addition to employees to certain markets, in addition to setting off an industry-wide alarm for more problems to come.
UPS’ “operations have returned to our original peak operating plan after the initial cyber week surge that will exceeded our operating plans,” a company spokesman told CNBC Monday.
As previously announced, UPS still expects to deliver roughly 750 million packages This particular holiday season, which will be up about 5 percent coming from 2016’s volume of more than 712 million packages.
“The vast majority of packages will be delivered in accordance with the service commitments for the specified time-in-transit,” the UPS spokesman added.
Meantime, logistics rival FedEx will be calling for moving a record-breaking 317 million shipments between Black Friday in addition to Christmas Eve, up about 12 percent coming from a year ago.
“We plan in addition to collaborate closely with our customers year round in addition to engineer our networks to be ready to meet the significant surge in demand for residential deliveries,” a company spokeswoman told CNBC. “FedEx will be well-positioned to meet anticipated record demand.”
FedEx will be also encouraging customers to consider picking up at their more than 10,000 “hold” locations across the country, which include Walgreens in addition to Kroger stores. This particular allows FedEx’s employees to make more deliveries en masse, saving time in addition to fuel.
inside final days before Christmas, UPS’ challenges early on have many people monitoring for the next major mishap.
“UPS had a dramatic recovery on that will,” ShipMatrix President Satish Jindel told CNBC. “The increase in online sales will be going to continue to be higher, as brick-in addition to-mortar retailers are doing the idea less desirable for people to come into their stores.”
Free-shipping offers are becoming increasingly appealing, in addition to store assortments are being shrunk as online offerings are mushrooming, Jindel added.
On the whole, after Cyber Monday, package delivery services ended up with “a lot more packages inside system than they were advised by customers,” ShipMatrix found. Even just compared with last year, online order volume will be becoming more impossible to forecast as the industry sets a brand-new precedent.
“Brands are feeling the impact of having an even better year than they planned for,” Spring CEO Marshall Porter told CNBC. “The downside will be the idea puts pressure on operations in addition to logistics.”
Spring’s website houses big-name brands such as Gap, Ralph Lauren in addition to Bobbi Brown. Porter said some retailers are “crushing the idea,” where they clearly planned for the right capacity. Others are still struggling to predict sales, he said, in addition to Spring has noticed a slowdown overall between the time an order will be placed by a customer in addition to the time the idea’s finally shipped out.
“For brands, there’s nothing worse than missing … a Christmas delivery,” Porter said. “Brands are definitely doubling down, doing sure they make their deadlines.”