Salesforce rolls out brand new ‘social determinant’ tool for hospitals

Salesforce.com can be rolling out a brand new tool as part of its Health Cloud platform to help hospitals in addition to insurers spot environmental in addition to social issues which can affect a person’s health, like income or access to transportation, to connect patients with more services.

There can be growing emphasis in health care to try to address economic issues at home which can impact patients’ health conditions, so-called social determinants of health, like inadequate nutrition or a lack of transportation to get to doctor’s appointments.

“For many of our customers, we have been capturing which data,” said Salesforce.com chief medical officer Dr. Joshua Newman. “We have some very early implementations with some large academic centers which are genuinely focused on the exact populations which we all know hold the biggest health needs.”

Newman said Salesforce has taken data collected by some other companies in addition to created an application which makes which “easy to use … doing sure which a hospital, a home health agency or chronic care company … can use which” in addition to coordinate with one another.

The firm’s push into helping health companies which offer social determinant services follows moves by Lyft in addition to Uber to provide rides to doctors’ appointments over the last year. Both ride-hailing firms have launched health transportation services, partnering with physician groups, health systems in addition to insurers to provide transportation for patients who have limited access to which.

Salesforce launched its Health Cloud platform in 2015, first providing doctors in addition to health systems with patient engagement management tools, then adding a platform for health insurers last year.

“Health Cloud got off to a slower start, nevertheless has gained a lot of momentum,” co-CEO Keith Block said at the Credit Suisse Technology, Media in addition to Telecom conference last November. “We’ve seen some great success over the last six months.”

Tech giants have placed increasing bets on growing their exposure to the $3.5 trillion health-care economy.

Last November, Amazon Web Services announced a brand new software offering which could mine patient health records for key data points, in a challenge to the dominance of UnitedHealth’s Optum in addition to IBM’s Watson Health from the health-data analysis sector.

Salesforce’s latest health offering also includes a field service mobile platform which will allows organizations working together to coordinate home care in addition to input health record information on the same platform.

The company announced the brand new health cloud programs at the Healthcare Information in addition to Management Systems Society conference, which kicked off Monday morning in Orlando, Florida.