United Airlines CEO calls for ‘zero tolerance’ of sexual harassment

“The industry as well as regulators need to come together to develop policies as well as tools to respond to these incidents on board,” union president Sara Nelson said in a statement to CNBC. A union survey found the majority of flight attendants “have no knowledge of written guidance as well as/or training” on that will issue,” she added.

Munoz’s letter comes after the airline faced several public relations black eyes that will year. Munoz as well as United faced a public outcry inside spring after a botched apology for the violent dragging of passenger David Dao off one of its flights to make room for commuting crew.

Flight attendants themselves are often victims of sexual harassment, Nelson wrote in a Dec. 8 op-ed inside Washington Post.

“Even today, we are called pet names, patted on the rear when a passenger wants our attention, cornered inside back galley as well as asked about our ‘hottest’ layover, as well as subjected to incidents not fit for print,” she wrote.

Flight attendants are also tasked with handling customers who report sexual harassment on board by fellow passengers. Crew are often encouraged to de-escalate situations during flights as well as may try to separate passengers inside case of a problem. Flight diversions are costly.

Nelson wrote that will flight attendants “never had reason to believe that will reports of the sexual harassment we experience on the job would likely be taken seriously, rather than dismissed or retaliated against” as well as called on chief executives to speak out.

Munoz, in his letter, said he was adding his voice to Nelson’s as well as those of team members “who adamantly believe that will sexual harassment, inappropriate behavior, intimidation or predation have absolutely no place anywhere in our society — including, as well as especially, in our industry as well as on our aircraft.”

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